Reference

Privacy Policy for 138alien Accounts in Indonesia

We collect the account details, login logs, device signals, and support records we need to keep your privacy settings clear, whether you open from Semarang or elsewhere in…

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138alien Privacy Policy for 138alien Accounts in Indonesia
CONTACT ROUTES

Where to Send Privacy Requests

If you want to check, correct, or close data tied to your account, send the request from your registered email or open the in-account help path. We route privacy cases to the same support desk that handles login issues, so the team can verify ownership before any change. Our replies are handled daily from 09:00-21:00 WIB, and we keep a short record of the request so you can follow the status later.

Team online

Live chat in the lobby

Open the help bubble after sign-in and ask for a privacy case. We can compare your message with the account email, then tell you which documents or confirmations we need before any data change.

Email request desk

Send your request from the registered address to our privacy mailbox. Include the subject line, the account email, and the change you want, so we can route it faster and keep a clear audit trail.

Profile support form

Use the form inside Settings when you cannot access email. It records the device you used, the time you sent it, and the account attached to the request, which helps us verify ownership.

ACCOUNT CONTROLS

How We Handle Privacy Safely

We keep privacy handling tied to the account, not to random chat history. That means cookies, login events, and support records stay linked to the same profile, and we only use them…

Data we collect

We store the email you register, login timestamps, device type, support messages, and any payment reference attached to the account. The purpose is narrow: identification, service, and keeping records consistent when you ask us to act.

Cookies and sessions

Cookies remember language choice, session state, and whether you are already signed in. On Chrome for Android or Safari on iPhone, that lets the page keep your account flow stable until you sign out or clear browser storage.

Device checks

If a login comes from a new phone, tablet, or desktop, we may ask for another confirmation step. That helps us stop account takeover attempts and keep the privacy record attached to the right device history.

Retention window

We keep account and support records while the account is active, then retain only what we need for dispute handling, fraud checks, or legal retention rules before removal or anonymizing. After that, access is limited.

Request changes

If you want access, correction, or deletion where local law permits, send the request from the registered address or through the in-account form. We may ask for identity proof before we act on the file.

Who to contact

The privacy team handles these requests together with the support desk, so you do not need a separate channel. Use the same account email, include the date, and tell us whether the request is for data access, correction, or closure.

Privacy Questions We Hear Most

These are the privacy questions we get when you want to open an account, update details, or ask what we store. The quickest path is to send the request from your registered email, then wait for identity verification if the change affects access. If local law gives you a different right or timeline, we follow that rule first and tell you which step comes next.

We collect your registration email, login timestamps, device details, support messages, and payment references linked to DANA, OVO, GoPay, or QRIS. We use only what is needed for access, security, and service records.

Yes. Send the request from the registered email or the in-account form, and we will confirm ownership before sharing what local law allows us to provide to you.

We keep active account records while the account is open, then retain only what we need for dispute handling, fraud checks, or legal retention rules before removal or anonymizing.

Cookies store session state, language choice, and sign-in status. If you clear them, you may need to log in again and repeat the device check that keeps the account tied to your browser.

Only the verified account holder can ask for changes. We may ask you to reply from the registered email, confirm a device check, or send a short identity check before we act.

Use live chat, email, or the form inside your profile. If you include the account email and the change you want, our team can route it without delay.

Yes. If the rule in your region limits collection, sharing, or retention, we follow that rule first and only process the request where local law permits for your account.

Related Pages

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